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Refund Policy

Last Updated: November 2025

30-Day Money-Back Guarantee

At Avidato ("Avidato", "we", "us", or "our"), we stand behind our service. If you are not satisfied with Avidato for any reason, you may request a full refund within 30 days of your initial purchase. No questions asked.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email us at support@avidato.com with the subject line "Refund Request"
  2. Provide Details: Include your account email address and the transaction ID or invoice number
  3. Processing: We will process your refund to your original payment method within 5-10 business days

Refunds After 30 Days

If you request a refund after 30 days from your initial purchase, refunds are at our sole discretion. Please contact our support team at support@avidato.com to discuss your situation.

Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period. To receive a refund, please cancel and submit a refund request within 30 days of your initial purchase.

Trial Periods

If we offer a free trial, you must cancel before the trial ends to avoid being charged for a subscription. Failure to cancel will result in automatic subscription enrollment and charges to your payment method.

Promotional Codes and Credits

Promotional codes, gift cards, and free trial credits are non-refundable and cannot be converted to cash. These can only be used for services within Avidato.

Billing Errors and Disputes

If you believe you have been incorrectly charged or if there is a billing error, please contact our support team at support@avidato.com immediately. We will investigate and resolve the issue promptly.

If you file a chargeback or dispute with your credit card company or bank without first contacting us, your account may be suspended and you may lose eligibility for refunds under this policy.

Special Circumstances

In cases of service outages, data loss, or significant technical issues caused by Avidato, we may issue credits or refunds at our sole discretion. We will communicate any such decisions through your registered email address.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of Avidato after changes constitutes your acceptance of the new policy.

Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us at:

Your Legal Rights

This Refund Policy is provided in addition to any consumer protection rights you may have under applicable law. Nothing in this policy limits your legal rights as a consumer. If you are located in the European Union or other jurisdictions with consumer protection laws, those laws may provide you with additional rights.